Effective Date: 09-05-2025
Thank you for choosing Rathnacart. We are dedicated to delivering our Natural products to you quickly and safely. Our goal is to ensure that every order reaches you in perfect condition, reflecting our commitment to quality and customer satisfaction.
1. Order Processing & Dispatch
- Quality Check: Once you place an order, our team carefully inspects each product to guarantee it meets our highest quality standards. Only after a thorough quality check are your items prepared for shipment.
- Packaging:
- Individual products are securely wrapped in protective materials such as bubble wrap.
- Fragile items (like glass bottles) receive extra cushioning for added safety.
- Finally, the items are packaged into sturdy cardboard boxes to minimize the risk of damage during transit.
- Dispatch: Orders are processed and dispatched from our warehouse within 24 hours after confirmation. You may receive multiple shipments if products are sourced from different locations.
2. Shipping Partners & Coverage
- Trusted Partnerships: To ensure reliable delivery, Rathnacart has partnered with reputed and experienced logistics providers. Their professionalism means your order is handled with the utmost care.
- Delivery Destinations:
- We ship our Natural products throughout India.
- Our service covers almost all pin codes. To verify delivery availability to your area, please enter your pin code on the checkout page.
- Shipping Charges:
- Free shipping is available on orders above Rs. 999
- A nominal shipping fee of Rs. 80 applies to orders below the threshold.
- All shipping fees are clearly outlined during the checkout process.
3. Estimated Delivery Time
- Timeframe:
- Once dispatched, the estimated delivery time is typically between 4-5 business days across India.
- Please note that delivery times may vary depending on your location, product availability, and unforeseen circumstances such as severe weather or other delays beyond our control.
- Product will be delivered within 1 working days.
- Tracking Your Order:
- After your order is shipped, a confirmation email with detailed tracking information, including the courier’s name and tracking ID, will be sent to you.
- Registered customers can also log into their Rathnacart account and view real-time order status under the “My Orders” section.
4. Delivery Issues & Exceptions
- Unavailable at Delivery:
- If our courier is unable to deliver your order due to an incorrect address or unavailability at the provided location, they will contact you to reschedule delivery or obtain the correct details.
- Damages During Transit:
- Although we take extensive preventive measures, if your package arrives damaged, please contact our support team within 48 hours of delivery. We will work closely with our logistics partner to resolve the issue, including re-shipping the product or processing a replacement/refund as appropriate.
- Partial Shipments:
- In certain cases, due to inventory or logistic considerations, your order may be delivered in separate shipments. Each parcel will include its own tracking details.
5. Policy Updates
Rathnacart reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page along with a revised effective date. We encourage you to review our Shipping Policy periodically so you are always aware of our current practices.
6. Contact Information
For any questions, concerns, or issues regarding our shipping process, please contact our customer support team:
- Email: support@rathnacart.com
- Name: RATHNA DISTRIBUTORS
By placing an order with Rathnacart, you agree to the terms of this Shipping Policy. We are confident that with our rigorous packaging, reliable logistics partners, and transparent processes, we can offer you a seamless and satisfying delivery experience