Effective Date: 09-05-2025
1. Introduction
Welcome to Rathnacart. We are dedicated to safeguarding your personal information and ensuring transparency regarding our data practices. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website (the “Site”) and purchase our Natural products. By using our Site, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
a. Personal Information
When you interact with our Site—such as creating an account, placing an order, subscribing to newsletters, or contacting customer support—we may collect personally identifiable information, including but not limited to:
- Name: To personalize communication and processing orders.
- Email Address: For order confirmations, support, and marketing updates.
- Phone Number: To facilitate delivery and customer service.
- Shipping and Billing Addresses: Necessary for order fulfillment.
- Payment Details: Processed securely through third-party payment gateways. We do not store sensitive credit card information on our servers.
b. Non-Personal Information
We may also collect non-personal information such as:
- Browser and Device Information: Including IP addresses, type of browser, and device identifiers.
- Usage Data: Pages visited, time spent on the Site, navigation paths, and referring URLs to help us analyze trends and improve our services.
c. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and customize content. You can adjust your browser settings to refuse cookies; however, this may impact your ability to use certain features of our Site.
3. How We Use Your Information
The information we collect is used for the following purposes:
- Order Processing: To manage and fulfill your orders, update you on order status, and offer post-purchase support.
- Customer Service: To respond to inquiries, manage feedback, and improve our services.
- Marketing and Communication: With your consent, to send you newsletters, promotions, and updates about new products and services.
- Site Improvement: To analyze usage patterns, diagnose issues, and enhance site functionality.
- Legal Compliance: To meet regulatory obligations and protect our legal rights.
4. Sharing and Disclosure of Your Information
We may share your information under the following circumstances:
- Third-Party Service Providers: We may engage trusted service providers (such as payment processors, shipping companies, and IT services) who need access to your information solely to perform tasks on our behalf.
- Legal Requirements: If required by law or in connection with a legal investigation, dispute, or governmental inquiry.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information might be transferred as a business asset.
- Consent: With your explicit consent, we may share your data with trusted partners for marketing or collaborative purposes.
5. Data Security
We are committed to protecting your data with industry-standard security measures. These include the use of Secure Socket Layer (SSL) encryption, regular security audits, and strict internal policies to prevent unauthorized access or disclosure of your information. However, please note that no method of transmission or storage is entirely secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- Access: Request details about the data we hold about you.
- Correction: Ask for corrections if any of your data is inaccurate or incomplete.
- Deletion: Request that your data be deleted, subject to legal and contractual restrictions.
- Objection/Restriction: Object to or request restrictions on our processing of your personal information.
To exercise these rights, please contact us using the details provided below.
8. Children’s Privacy
Our products and services are not intended for children under 13. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately so we can promptly remove such data.
9. International Data Transfers
Your information may be stored and processed on servers located outside your state, province, or country. When processing your data in countries with data protection laws different from your jurisdiction, we take appropriate measures to ensure that your information remains protected according to this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, the updated policy will be posted on this page with a new effective date. We encourage you to review our Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Information
If you have any questions, concerns, or requests regarding your personal information and this Privacy Policy, please contact us at:
- Email: Support@rathnacart.com
- Name: RATHNA DISTRIBUTORS
By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing practices.
Additional Considerations
If your operations expand beyond the current scope or if you start collecting more sensitive health or lifestyle data (which can sometimes be associated with Natural products), you might need to incorporate additional security practices or regulatory disclosures (such as those required by GDPR or India’s Data Protection regulations).
Furthermore, consider having a clear Cookie Policy and Terms of Service that complement this Privacy Policy. They should be easily accessible on your website, providing users with complete transparency about their rights and the steps you take to protect their data.
This template provides a detailed framework for safeguarding user information. To ensure that your privacy policy meets all legal requirements and is perfectly tailored to your business needs, please consult with a legal professional.